Your one-stop source for help with
effective communication

Our Training Programs

Whether you are interested in group training or individual help, we will develop a training program specifically for your needs. The training can be conducted at a location you choose or take place entirely via phone, fax, or the Internet.

We also offer professional writing & presentation support. Get instant expert help with important documents, proposals, or presentations, wherever you are!

Customization and Confidentiality

Our programs are not pulled off the shelf but designed exactly for your needs. After signing a confidentiality agreement, we develop exercises and reference materials based on real examples from your organization. Because of this focus on your needs, your people will be able to use their new skills immediately on the job.

Choose From Flexible Options, Including Individual Instruction

Do you have only a few people who need training? Is your budget limited? Are your people so busy or so tied up with travel that they can t get together for a workshop?

We are familiar with these restrictions and can accommodate you without sacrificing the quality of training. You will save on employee travel cost and time, and often on program cost, compared to a generic one-day seminar that produces no lasting improvement.

Choose any combination of program topics and instruction approaches:

• Mini-workshops (1-3 hours)
• Half-day or full-day workshops
• Consulting sessions (work with individuals)
• Detailed feedback on written documents or presentation plans via fax and e-mail
• Personal phone consultations

Example 1: Technical Writing Program

• Mini-workshop (3 hours) plus one-on-one sessions to work on specific writing problems
• Two months of individual follow-up via fax
• Option to extend follow-up individually

Example 2: Mixed Consulting Program

• "Consulting days": individual work with anybody in the organization on specific reports, presentations, or problems
• Six-month phone/fax consulting or editorial service for selected individuals

Benefits

In these programs, your people will develop the attitudes and skills that bring out positive responses in others. They'll learn how to:

• Overcome crippling problems such as stage fright and writer's block
• Communicate the results of their work more effectively—in writing, personal discussions, informal meetings, or formal presentations
• Correct foreign accents and grammar errors
• Get cooperation by being good listeners
• Talk without giving destructive side messages
• Handle conflict and deal with emotions—their own and others
• Correct verbal and nonverbal habits that obstruct communication
• Give clear directions and constructive feedback
• Improve their relationships with customers, subordinates, colleagues, and superiors

They will learn these important skills in whatever way works best for them: mini-workshops for small or larger groups, half- or full-day workshops, individual sessions, consultation via telephone and fax, editorial service, or any combination of these approaches.

Guaranteed Results

Our business is guaranteed improvement of communication skills. If you do not make significant progress, we will refund your tuition or continue to coach you free of charge until you are satisfied.

Sample Programs

Here are some sample programs we offer:

Writing Skills

There is no minimum group size or program length. Instruction may be individual and may even be done entirely by phone/fax if you prefer. Usually, participants send us writing samples before the program starts so that we can give them a detailed critique and customize training materials.

The program may focus on any area, such as

• Technical or business writing
• Writing for sales results
• Writing documentation, user manuals, etc.
• Writing for publication
• Correspondence with customers
• Writing winning proposals
• Writing specific types of reports or memos
• Writing newsletters

Skills Learned:

• Writing faster, and with sharper focus on the reader, by using our 3-step method of writing:
  1. Imaginary Dialogue (reader needs analysis)
  2. Freewriting
  3. Editing to meet the reader s needs
• Organizing for instant access
• Using clear, simple, personal style
• Avoiding common grammar errors
  

View FREE informative articles on effective writing and communication

Test your writing skills

Client comments on our writing skills programs

Client comments on our sales writing programs

Presentation Skills

Workshop sessions or private meetings are recommended, as is video feedback. There is no minimum group size or program length.

Skills Learned:

• Preparing a presentation that reaches the audience
• Working with the audience attention curve
• Preparing attractive, easy-to-follow, and memorable visuals
• Building strong delivery skills: overcoming stage fright; connecting with the audience; controlling voice and body; using visuals well
• Handling questions confidently
• Dealing with unexpected problems and difficult audience members

View FREE informative articles on presentation skills and communication

Evaluate your presentation skills

Client comments on presentations training

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A reader review from amazon.com: From preparation to final delivery, from overcoming stage fright to managing Power Point, this wonderfully engaging and easy-to-read book takes you through every aspect of giving a presentation -- and makes it easy! By the time I had finished it, I felt able to give just about any presentation to any size or type of group. I went out and did it, using the Reimolds' methods, and it worked. I got my message across, and I think I did it persuasively. Anyone who has to give a presentation must take "The Short Road" to success. View more reviews

Interpersonal Communication

Group sessions are highly effective, but instruction may be entirely individual.

Skills Learned:

• Reaching and persuading people
• Overcoming major obstacles to communication
• Improving relationships and cooperation by using active, supportive, and creative listening
• Asking questions that get the right responses
• Reading and controlling nonverbal signals
• Choosing words to avoid interfering side messages
• Handling conflict positively, using a five-step problem-solving approach
• Dealing with difficult people
• Developing assertiveness
• Improving your conversational skills for business and personal life

View FREE informative articles on communication

Test your interpersonal skills

Client comments on communication training

Supervisory Skills

A workshop is beneficial, but instruction can be entirely individual if preferred.

Skills Learned:

• Developing strong leadership qualities
• Building and directing successful teams
• Developing effective group problem-solving approaches
• Giving clear directions
• Giving constructive feedback and criticism
• Conducting productive performance reviews
• Motivating employees to excel
• Counseling and disciplining problem employees
• Dealing with conflict and emotions

Writing and Speaking Skills for Foreigners
(English As a Second Language)

Individual instruction sessions are beneficial, but instruction may be entirely via fax, phone, and e-mail. Students receive extensive reference materials we have developed for foreigners.

Skills Learned:

• Overcoming common grammar problems
• Using simple style and safe sentence structures
• Organizing clearly to simplify the writing task
• Mastering English pronunciation, including stress and intonation

View FREE informative articles on English As a Second Language

Test your English skills

Crisis Management: Handling Media and Public

Workshop sessions with video feedback are highly recommended. There is no minimum group size or program length. You or your team will get hands-on experience in preparing for and dealing with crises such as major accidents, financial disasters, or catastrophic legal problems. Case studies will be discussed, and you will develop plans for your own group or company.

Skills Learned:

• Ensuring effective responses through the A-C-T N-O-W system

A: Anticipate disaster; identify potential problems and develop plans
C: Care about people affected
T: Tell what you know quickly; beware the dangers of silence
               or insufficient response
N: Note your next steps
O: Offer help and thanks to reinforcements
W: Write press kits

• Developing effective crisis plans
• Understanding the elements of trust and outrage
• Developing messages that work
• Handling media: press, radio, TV
• Getting a "quotable message" into the first two sentences of your answers or statements
• Writing media kits
• Dealing with hostile questions

Flexible training and support for individuals

Comments from our clients

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